MAGONEE Accessibility Statement

Accessibility in the MAGONEE Organization

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MAGONEE Co., Ltd. is committed to providing an inclusive and welcoming experience for all customers, business partners, employees, and visitors, including persons with disabilities.

We continuously work to improve accessibility across our website, customer service channels, office, showroom, and other areas under our management. As some areas of our premises are used for product assembly, warehousing, and factory operations, certain locations may have limited accessibility. Visitors who require assistance are encouraged to contact us in advance so that appropriate arrangements can be prepared.
 

Accessibility at Our Office and Premises
 

MAGONEE aims to provide reasonable accessibility arrangements for visitors throughout their visit, from arrival at the premises to meetings, product demonstrations, and customer service activities.

Available or supportable arrangements may include:

• Assistance from MAGONEE staff upon arrival and during the visit

• A designated drop-off area near the main entrance, subject to availability

• Assistance with entering or moving through areas that may contain steps, uneven surfaces, narrow access points, or factory equipment

• Seating provided during consultations, meetings, or product demonstrations

• Product information explained verbally or provided in a digital format upon request

• Assistance for visitors with visual, hearing, mobility, communication, or other accessibility needs

• Permission for service animals, subject to applicable safety and hygiene requirements

• Reasonable adjustments to meeting locations where access to a particular area is limited

• Online meetings or remote product consultations when an on-site visit is not convenient or accessible

For safety reasons, access to certain production, warehouse, machinery, electrical-testing, or restricted operational areas may be limited. Where access is not possible, our team will arrange an alternative meeting area, provide photographs or video demonstrations, or explain the relevant processes remotely.
 

Visiting MAGONEE
 

Visits to the MAGONEE office, showroom, or production facility may require an appointment.

Visitors who require accessibility assistance are encouraged to contact us before arriving and provide details of any support required. This may include assistance with parking, building access, mobility, communication, seating, product demonstrations, or arranging an accessible meeting location.

Our team will make reasonable efforts to accommodate each request based on the visitor’s needs, the physical limitations of the premises, and applicable safety requirements.
 

Website Accessibility
 

MAGONEE is committed to improving the accessibility and usability of MAGONEE.com.

We aim to support accessible website practices, including:

• Clear and consistent page structures

• Readable text and appropriate visual contrast

• Descriptive headings and page titles

• Alternative text for meaningful images where applicable

• Keyboard-friendly navigation where supported

• Forms with clear labels and instructions

• Content that can be viewed on desktop, tablet, and mobile devices

• Information written in clear and understandable language

Some pages, third-party applications, embedded content, payment services, marketplace integrations, or external platforms may not be fully controlled by MAGONEE and may have different levels of accessibility.

We continue to review and improve our website as our services and digital systems develop.
 

Accessible Communication
 

Customers and visitors may contact MAGONEE through available communication channels, including email, telephone, website contact forms, social media, or other official MAGONEE channels.

Upon request, we will make reasonable efforts to provide information in a suitable format, such as:

• Written information by email

• Digital copies of product information

• Larger and clearer text formats

• Verbal explanations

• Video calls or online meetings

• Assistance completing forms or service requests
   

Assistance and Accessibility Requests
 

Should you experience difficulty accessing our website, visiting our premises, communicating with our team, or using any MAGONEE service, please contact us.

When submitting an accessibility request, please provide:

• Your name and contact information

• The page, service, product, or location concerned

• A brief description of the accessibility issue

• The type of assistance or adjustment required

• Your preferred method of communication
   

MAGONEE will review the request and respond as soon as reasonably possible.
 

Accessibility Feedback
 

We welcome feedback regarding the accessibility of our website, premises, products, and services. Your comments help us identify areas for improvement and create a better experience for everyone.
 

Please contact:
 

MAGONEE Co., Ltd.
เว็บไซต์: www.magonee.com
LINE Official Account: @magonee
Email: support@magonee.com
โทรศัพท์: +66 819139181
ที่อยู่บริษัท: 7/173 Sawaipracharat 31, Sawaipracharat Rd., Lat Sawai, Lum Lukka, Pathum Thani 12150. THAILAND
เวลาทำการ: 8:30 - 17:30 
 

Continuous Improvement
 

Accessibility is an ongoing process. MAGONEE will continue to review its facilities, website, communication channels, and customer service procedures and will make reasonable improvements where practical.

This Accessibility Statement was last updated on 29 May 2026.